John Lewis appoints first chief transformation and technology officer

John Lewis has today appointed Zak Mian as its first chief transformation and technology officer.

The role is the group’s first executive appointment focused solely on transformation and technology.

The retailer said Mian’s appointment “further strengthens our transformation capability as we continue to deliver our five-year partnership plan.”

Mian will join the company on 7 November and will take responsibility for all of John Lewis’ technology, change and transformation activity.


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He has over 30 years’ experience of leading business transformation and technology teams, and was most recently the group transformation director at Lloyds Banking Group, where he led the digital transformation of the bank.

“I’m really looking forward to helping shape an environment in which Partners can do their best work, enable the transformation of our business through technology and deliver great experiences for our customers,” Mian said.

John Lewis Partnership chair Sharon White added: “Mian brings a wealth of experience and an impressive background in business transformation and has a strong sense of purpose, which make him a great fit for the Partnership.”

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