Evri apologises for severe parcel delays across UK

Parcel courier Evri has issued an apology to customers across the UK who are still waiting for delayed Christmas deliveries.

The company blamed the delays on Royal Mail strikes, staff shortages and bad weather, but insisted it was working to rectify the issue.

An Evri spokeswoman said: “We are sorry that some customers are experiencing short, localised delays in receiving their parcels.”

“Despite incredible efforts from all of our people, our service has not been as good as we would have liked in some areas, and we are committed to redoubling our efforts this year, including a focus on recruitment.

“In some local areas, there are still some delayed parcels that should be cleared over the next few days and we apologise for any inconvenience and disappointment.”


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The news comes after Welsh Labour MP Carolyn Harris called for an “urgent explanation” from the CEO of Evri over its “poor performance” back in December, accusing the courier of causing “misery” to people in the run-up to Christmas.

“With thousands of households already struggling during the current cost of living crisis, few will be in a position to replace parcels that do not arrive,” Harris said.

“A number of well-known and respected retailers have chosen Evri as their delivery partner with the understanding that demand can be met.

“Yet seeing images from your depots with parcels being sorted on the street, and reading endless social media posts about missing deliveries, suggests that this is far from the case.”

However, Evri told the BBC that the backlogs will likely be cleared “over the next few days.”

In November, Evri was dubbed the worst performing parcel firm for the second year running, in the second annual parcel league table by Citizens Advice.

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4 Comments. Leave new

  • Been waiting for my parcel since it got picked up on 22/12/22. God knows where it is .? I’ve till 23/1/23 to claim a refund if not received it .
    Absolutely shower of sh@te company

    Reply
  • I bought some sale items from M & S on 24th December. The parcel arrived at Evri’s sorting hub on 1st January but hasn’t moved since then. Bought my mum some things online Monday this week and Evri delivered them yesterday!

    Reply
  • I’ve been waiting for a parcel since the was supposed to be delivered on the 19 Dec had a message on the 24th of December sorry your parcel is late as its on hold… Still no sign of the parcel its th 16th of Jan absolutely wonderful service 😂

    Reply
  • Bronagh M Ashee
    April 23, 2023 6:36 pm

    I parcel has not came

    Reply

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