Topps Tiles taps TrueLayer for enabling instant bank transfers

UK’s leading tile retailer Topps Tiles will now offer instant bank transfers both online and in-store as it focuses on “future-proofing its payment infrastructure”.

Shoppers will be able to pay for their purchase using an account-to-account payment. By selecting the instant bank transfer option at checkout, customers can authenticate the payment directly using their banking app.

The new solution provides an alternative to the likes of card payments and buy now pay later (BNPL) for online buyers. It also makes Topps Tiles the first major UK retailer to offer open banking as an in-store payment option.

Customers will be able to use instant bank transfers as a payment option at point of sale in its 300 stores nationwide.

The Topps Tiles team used the Truelayer Payments plugin for Adobe Commerce to easily integrate TrueLayer into its existing payment architecture.

The technology also offers instant refunds and can benefit Topps Tiles with reduced card-not-present and chargeback fraud.

Sian Garvey, Director of Marketing, Topps Tiles, said: “We chose to partner with TrueLayer as it offered — and has provided — everything we needed from open banking technology. We’ve been able to build our new instant bank transfer option, both online and in store, in a matter of weeks. This new payment method at checkout adds a modern and seamless alternative option for our customers, and we’re excited to continue working with the team at TrueLayer.”

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Jamie Morton, VP of UK Sales, TrueLayer added: “Topps Tiles has built a trusted and recognised brand by always striving to improve the customer journey, and the payment experience is a key part of that journey. By adding TrueLayer-powered instant bank transfers to its online and in-store checkouts, Topps Tiles has further enhanced its offering and provided itself with a high-converting new payment method.”

“And while Topps Tiles is enjoying a first-mover advantage by adding open banking to its checkout, in the form of instant bank transfers, it certainly won’t be the last major retailer to benefit from this secure, quick and seamless alternative to card payments.”

Topps Tiles has previously attributed its record first half revenues to its omnichannel strategy and “encouraging” market conditions. It recorded sales of £130.5m in the 26-week period ending April 1, 2023, a 9.5% increase on revenues for the previous year.

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