The second-hand luxury resale industry is set to represent nearly 10 per cent of the entire luxury market by 2021, as the pre-owned boom continues to cannibalise primary retailers. However,…Read More
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Why Zara’s return fees might backfire: “The answer is in technology solutions, not charging consumers”
18/05/2022 10:50 AM
Online shopping returns cost consumers a total of £2.2 billion on delivery and returns fees in January 2020 alone, with one in every three orders being returned. While many ecommerce…