Capgemini
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Online retail sales dropped 10 per cent in July as pubs and restaurants opened triggering “a shift in spending patterns amongst consumers”.
Online sales throughout July saw a “sharp decline”…
Read MoreJohn Lewis outsourcing over 100 more IT jobs to third-party firm
John Lewis is outsourcing over 100 more IT roles and will transfer staff to global technology services giant Capgemini later this year.
The struggling department store is outsourcing another 111…
Read More“Highest online growth ever” for multichannel retailers despite physical stores reopening
Multichannel retailers “recorded the highest online growth ever” during the week when physical retailers reopened their doors for the first time in 82 days.
Stores with both a physical and…
Read MoreOnline retail sales growth flounders in February
Online retail sales growth fell in February before the real impact of COVID-19 took hold, extending a weak start to 2020 for the sector.
In February UK online retail sales…
Read MoreOnline sales growth in 2019 was the worst ever recorded
Online retail sales performance in 2019 was the worst ever recorded despite an unexpected boost in December.
For the full year online retail sales grew just 6.7 per cent, the…
Read MoreNovember online sales smash all forecasts marking highest growth in 18 months
November’s online sales jumped a whopping 54 per cent from October, marking the highest sales growth in 18 months thanks to Black Friday.
Online sales grew 16.4 per cent compared…
Read MoreOnline retail sales “well below expectations” as downward trend continues
Online retail sales continued their downward trend in August following the poorest July performance on record.
August saw online retail sales grow just three per cent year-on-year, coming below July’s…
Read MoreChatbots now preferable to humans
Retail chatbots are fast becoming preferable to real humans for the majority of shoppers, as both consumers and retailers ramp up their use of the AI-powered chat assistants. Voice and…
Read MoreOnline retail sales growth in May worst on record
Online retail sales growth in May was the worst on record as retailers remain “caught in a perfect storm”. According to the latest IMRG Capgemini eRetail Sales Index, online retail…
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