Online retail sales growth flounders in February
Online retail sales growth fell in February before the real impact of COVID-19 took hold, extending a weak start to 2020 for the sector. In February UK online retail sales…
Online sales growth in 2019 was the worst ever recorded
Online retail sales performance in 2019 was the worst ever recorded despite an unexpected boost in December. For the full year online retail sales grew just 6.7 per cent, the…
November online sales smash all forecasts marking highest growth in 18 months
November’s online sales jumped a whopping 54 per cent from October, marking the highest sales growth in 18 months thanks to Black Friday. Online sales grew 16.4 per cent compared…
Online retail sales “well below expectations” as downward trend continues
Online retail sales continued their downward trend in August following the poorest July performance on record. August saw online retail sales grow just three per cent year-on-year, coming below July’s…
Chatbots now preferable to humans
Retail chatbots are fast becoming preferable to real humans for the majority of shoppers, as both consumers and retailers ramp up their use of the AI-powered chat assistants. Voice and…
Online retail sales growth in May worst on record
Online retail sales growth in May was the worst on record as retailers remain “caught in a perfect storm”. According to the latest IMRG Capgemini eRetail Sales Index, online retail…