Capgemini

Consumer spending fell 16.3 per cent in January marking its sharpest decline since May 2020, with online shopping continuing to be the only respite for retail.

Online retail sales drop 10% in July as lockdown easing triggers “shift in spending patterns”

August 14, 2020

Online retail sales dropped 10 per cent in July as pubs and restaurants opened triggering “a shift in spending patterns amongst consumers”. Online sales throughout July saw a “sharp decline”…

John Lewis embrace ‘festive season like no other’ with 100 virtual experiences

John Lewis outsourcing over 100 more IT jobs to third-party firm

Companies Industry

Capgemini John Lewis Mike Sackman Wipro

July 15, 2020

Ben Stevens

John Lewis is outsourcing over 100 more IT roles and will transfer staff to global technology services giant Capgemini later this year. The struggling department store is outsourcing another 111…

“Highest online growth ever” for multichannel retailers despite physical stores reopening

Ecommerce Industry

Capgemini IMRG Multichannel online

June 30, 2020

Ben Stevens

Multichannel retailers “recorded the highest online growth ever” during the week when physical retailers reopened their doors for the first time in 82 days. Stores with both a physical and…

Online sales skyrocketed 61 per cent in the first week of November suggesting it “is well on track to be a record-breaking month”.

Online retail sales growth flounders in February

Ecommerce Industry News

Capgemini February IMRG Online Retail Sales

March 20, 2020

Ben Stevens

No Comments

Online retail sales growth fell in February before the real impact of COVID-19 took hold, extending a weak start to 2020 for the sector. In February UK online retail sales…

Online retail penetration in the UK is set to be the highest in Europe over the next three years, spelling trouble for retail landlords.

Online sales growth in 2019 was the worst ever recorded

Ecommerce News

Andy Mulcahy Black Friday Capgemini IMRG Online Retail Sales

January 23, 2020

Ben Stevens

No Comments

Online retail sales performance in 2019 was the worst ever recorded despite an unexpected boost in December. For the full year online retail sales grew just 6.7 per cent, the…

November online sales smash all forecasts marking highest growth in 18 months

Ecommerce Industry News

Black Friday Capgemini Cyber Monday IMRG Online Sales

December 17, 2019

Ben Stevens

No Comments

November’s online sales jumped a whopping 54 per cent from October, marking the highest sales growth in 18 months thanks to Black Friday. Online sales grew 16.4 per cent compared…

Online retail sales “well below expectations” as downward trend continues

Ecommerce Industry News

Capgemini IMRG Online Retail Sales

September 24, 2019

Ben Stevens

No Comments

Online retail sales continued their downward trend in August following the poorest July performance on record. August saw online retail sales grow just three per cent year-on-year, coming below July’s…

Amazon is testing the first commercial “neural-network based” chatbot able to produce completely original and natural sounding language.

Chatbots now preferable to humans

News Voice

Capgemini chat assistant Chatbots Voice

September 5, 2019

Ben Stevens

No Comments

Retail chatbots are fast becoming preferable to real humans for the majority of shoppers, as both consumers and retailers ramp up their use of the AI-powered chat assistants. Voice and…

Non-essential online shopping is “no longer a sin” according to delivery specialist ParcelHero as big-name brands continue to reopen their ecommerce operations.

Online retail sales growth in May worst on record

Industry News

Capgemini IMRG May Online Retail Sales

June 20, 2019

Ben Stevens

No Comments

Online retail sales growth in May was the worst on record as retailers remain “caught in a perfect storm”. According to the latest IMRG Capgemini eRetail Sales Index, online retail…

Capgemini

Online retail sales drop 10% in July as lockdown easing triggers “shift in spending patterns”

John Lewis outsourcing over 100 more IT jobs to third-party firm

“Highest online growth ever” for multichannel retailers despite physical stores reopening

Online retail sales growth flounders in February

Online sales growth in 2019 was the worst ever recorded

November online sales smash all forecasts marking highest growth in 18 months

Online retail sales “well below expectations” as downward trend continues

Chatbots now preferable to humans

Online retail sales growth in May worst on record

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