Citizens Advice

Government legislation to clamp down on fake reviews, online rip-offs and rogue traders

April 19, 2022

Jacqui Parr

No Comments

The government is issuing new legislation and reforms to help protect consumers as it clamps down on fake reviews, online rip-offs and subscription traps. The reforms, announced by the government…

Hermes rebrand: will it be Evri-thing they hope for?

Analysis Features

Chatbot Citizens Advice courier customer service Delivery Evri Hermes Hermes UK Parcel delivery Pension rebrand

March 18, 2022

Isabel Cameron

Can a rebrand really transform the public perception of a company? Parcel delivery company Hermes, one of Britain’s largest and best-known couriers, certainly seems to think so. A name that…

One in 12 now using Buy Now Pay Later to cover essentials

News Payment

BNPL buy now pay later Citizens Advice debt Flava Poverty Universal credit Zilch

March 14, 2022

Isabel Cameron

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One in 12 people have used buy now pay later (BNPL) services to buy basic essentials such as food and toiletries in the last six months, according to a report…

Klarna eyes up $60bn valuation with latest funding round

IPOs & Investment News Payment

BNPL Citizens Advice Klarna Klarna IPO

February 14, 2022

George Iddenden

No Comments

Klarna has its eyes on a $60 billion (£44.3 billion) valuation with a new funding round amid government concerns it could list abroad instead of London. Downing Street officials met…

‘Rip-off tip-off’ campaign launched by CMA as 70% of online shoppers get scammed

Ecommerce News

Andrea Coscelli Angellica Bell Citizens Advice CMA Competition and Markets Authority fake review Matthew Upton The Martin Lewis Money Show The Online Rip-Off Tip-Off

February 9, 2022

Jacqui Parr

The Competition and Markets Authority (CMA) has launched an online campaign to help shoppers spot and avoid misleading ecommerce practices after finding that 71% of consumers have been ripped off…

Citizens Advice calls for tough regulation for parcel delivery companies

Delivery News

Amazon Amazon Logistics Citizens Advice DPD Hermes Ofcom Prime Yodel

November 25, 2021

George Iddenden

Citizens Advice has called for urgent and tough regulations for the parcel delivery sector after the publishing of its first annual parcel company league table. The table lists top parcel…

Buy now pay later (BNPL) fintech firm Klarna has unveiled a raft of changes to its scheme following criticism from campaigners warning that its scheme can encourage its users to rack up debts.

Klarna unveils ‘pay now’ feature for UK shoppers ahead of crackdown

Ecommerce Fintech

BNPL Citizens Advice debt fintech Klarna Retail Sebastian Siemiatkowski

October 18, 2021

Jasdip Sensi

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Buy now pay later (BNPL) fintech firm Klarna has unveiled a raft of changes to its scheme following criticism from campaigners warning that its scheme can encourage its users to…

Delivery companies could soon be fined for losing your online purchases as a leading charity calls for a major overhaul of the sector.

Delivery companies could soon be fined if your online order is stolen

Delivery Industry

Citizens Advice Online Delivery Royal Mail Theft

July 30, 2021

Ben Stevens

No Comments

Delivery companies could soon be fined for losing your online purchases as a leading charity calls for a major overhaul of the sector. Online orders were lost or stolen 5…

‘Buy now, pay later’ (BNPL) schemes need “a drastic overhaul” after a damning report found that a quarter of young users struggled to pay for food, rent and other bills.

Quarter of young BNPL users struggle to pay for food, rent and bills as charity calls for “drastic overhaul”

Payment

buy now pay later Citizens Advice Clearpay Klarna

April 23, 2021

Ben Stevens

‘Buy now, pay later’ (BNPL) schemes need “a drastic overhaul” after a damning report found that a quarter of young users struggled to pay for food, rent and other bills.…

Online shoppers have been warned by GCHQ to “be on their guard” this Christmas after scammers swindled customers out of millions last year.

Citizens Advice finds 160% rise in online marketplace scams

Security

Citizens Advice Depop Ebay Etsy Scams

December 1, 2020

Ava Szajna-Hopgood

No Comments

Citizens Advice has issued a warning for consumers shopping on online marketplaces after a 160 per cent surge in the number of cases of people being scammed on the platforms.…

Citizens Advice

Government legislation to clamp down on fake reviews, online rip-offs and rogue traders

Hermes rebrand: will it be Evri-thing they hope for?

One in 12 now using Buy Now Pay Later to cover essentials

Klarna eyes up $60bn valuation with latest funding round

‘Rip-off tip-off’ campaign launched by CMA as 70% of online shoppers get scammed

Citizens Advice calls for tough regulation for parcel delivery companies

Klarna unveils ‘pay now’ feature for UK shoppers ahead of crackdown

Delivery companies could soon be fined if your online order is stolen

Quarter of young BNPL users struggle to pay for food, rent and bills as charity calls for “drastic overhaul”

Citizens Advice finds 160% rise in online marketplace scams

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