Forrester
$100bn in unwanted presents to be returns in the US this year
US shoppers are expected to send back a whopping $100 billion in unwanted presents purchased over the holiday season as retailers begin to struggle with this year’s record-breaking epidemic.
Retailers…
Read MoreLatest Feature
COVID-19 has upended customer preferences and behaviours, and these new habits will likely continue after the pandemic ends. As a result of this, retail success is now more closely aligned…