returns Archives - Latest Retail Technology News From Across The Globe

“Serial returners” have quickly become the scourge of the retail industry, set to cost brands £5.6 billion over the next five years.

Is this the solution to the serial returns crisis?

January 16, 2020

Asos, Carhartt, Clarks, Kate Spade, Levi's, Macy’s, Ralph Lauren, returns, Rhonda Textor, True Fit

“Serial returners” have quickly become the scourge of the retail industry, set to cost brands £5.6 billion over the next five years. Online fashion retailers like Asos, Zalando, Boohoo and…

‘Takeback Thursday’ to see 72% hike in returns

January 2, 2020

Ben Stevens

Delivery / Supply Chain, News

returns, Takeback Thursday

Online returns are expected to jump 72 per cent today on ‘Takeback Thursday’ amid the “busiest time of the year for returns”. Takeback Thursday will see the number of people…

$100bn in unwanted presents to be returns in the US this year

December 30, 2019

Ben Stevens

Delivery / Supply Chain, Ecommerce, News

Forrester, Holiday Season, Optoro, returns, US

US shoppers are expected to send back a whopping $100 billion in unwanted presents purchased over the holiday season as retailers begin to struggle with this year’s record-breaking epidemic. Retailers…

More than 9000 online retailers are suffering from significant financial “distress” as the retail storm which has dogged the high street this year spreads to companies without physical stores.

Over 9000 online retailers in financial “distress”

December 24, 2019

Ben Stevens

Ecommerce, Industry, News

Begbies Traynor, Online retail, returns

No Comments

More than 9000 online retailers are suffering from significant financial “distress” as the retail storm which has dogged the high street this year spreads to companies without physical stores. Online…

£2.6bn “returns explosion” to hit online retailers this holiday season

November 25, 2019

Ben Stevens

Delivery / Supply Chain, Ecommerce, News

Graham Best, ReBOUND, returns

Online retailers face £2.6 billion in returns over the vital holiday shopping season, as retailers are warned to prepare for “key spikes” in returns volumes. Returns are set to grow…

New 3D body scanning platform creates personal avatar for customers from two photos

November 22, 2019

Ava Szajna-Hopgood

Artificial Intelligence, Augmented Reality, Ecommerce

3D, AI, avatar, customer avatar, e-commerce, ecommerce, fashion, Ferdinand Metzler, fitting room, meepl, returns, virtual reality changing room

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A new 3D body scanning solution can build a personal avatar for customers from just two smartphone photographs. Launched this week, meepl has been developed by engineering graduated at prestigious…

Zalando has “strongly” objected to allegations it is employing ‘Stasi’ style techniques by ranking its employees and asking them to give feedback on each other.

Zalando trialling AI-powered 3D sizing tech to reduce returns

September 9, 2019

Ben Stevens

Artificial Intelligence, Ecommerce

3D scanning, AI, returns, sizing, Stacy Carr, Zalando

No Comments

Zalando is trialling AI-powered 3D scanning technology to accurately measure the size of its items and reduce return rates. Returns have become an increasingly costly problem for Zalando especially in…

Waitrose has abruptly scrapped a partnership which was meant to triple the size of its ecommerce business after just four months.

Waitrose delivery drivers will now accept John Lewis returns

June 18, 2019

Ben Stevens

Delivery / Supply Chain, Ecommerce, News

Delivery Drivers, John Lewis, returns, Waitrose

No Comments

Waitrose delivery drivers will now accept customer returns to its stablemate John Lewis, as the department store seeks to increase efficiency. Yesterday the pair announced the new service, which will…

Retailers are using tech to fight serial returners

May 15, 2019

Ben Stevens

Industry, News

Anita Liu Harvey, Barclaycard, returns

No Comments

Retailers are fighting back against serial returners as a growing number say they are set to introduce measures to penalise or even ban those suspected of flouting returns rules. According…

Boots owner offers delivery pickup and return service at 8000 locations

April 18, 2019

Ben Stevens

Delivery / Supply Chain, News

Alex Gourlay, Boots, Levi's, LVMH, Narvar, pickup, returns, Sephora, Urban Outfitters, Walgreens, Walgreens Boots Alliance

No Comments

Boots owner Walgreens Boots Alliance has partnered with Narvar to offer pickup and returns services for any participating online retailer at over 8000 locations. Walgreens will now offer Narvar Concierge,…

returns

Is this the solution to the serial returns crisis?

‘Takeback Thursday’ to see 72% hike in returns

$100bn in unwanted presents to be returns in the US this year

Over 9000 online retailers in financial “distress”

£2.6bn “returns explosion” to hit online retailers this holiday season

New 3D body scanning platform creates personal avatar for customers from two photos

Zalando trialling AI-powered 3D sizing tech to reduce returns

Waitrose delivery drivers will now accept John Lewis returns

Retailers are using tech to fight serial returners

Boots owner offers delivery pickup and return service at 8000 locations

Unlocking cashierless stores: A digital infrastructure conundrum

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