returns

Unreturned items with a total value exceeding £2 billion have built up across the UK as shoppers are “struggling to return goods during the current restrictions and lockdown”.

Lockdown fuelling £2.4 billion returns crisis

February 10, 2021

Unreturned items with a total value exceeding £2 billion have built up across the UK as shoppers are “struggling to return goods during the current restrictions and lockdown”. UK shoppers…

170 online retailers in breach of consumer law over returns policies

Ecommerce Industry

BNPL Buy no pay later Clearpay consumer law Klarna Laybuy returns Which?

February 1, 2021

Ben Stevens

No Comments

Nearly 200 online retailers offering payment via “buy now, pay later” (BNPL) schemes have been found to be in breach of UK consumer law. Which? has found 170 retailers, promoted…

“Takeback Monday” smashed previous records for the highest number of returns in a single day yesterday thanks to the dramatic shift online.

“Takeback Monday” breaks records for returns rising 63%

Delivery / Supply Chain Ecommerce

ParcelHero returns Royal Mail TakeBack Monday

January 5, 2021

Ben Stevens

No Comments

“Takeback Monday” smashed previous records for the highest number of returns in a single day yesterday thanks to the dramatic shift online. According to a study from Royal Mail, yesterday…

Retailers face record $115 billion in holiday returns this year

January 4, 2021

Retailers are set to face record levels of holiday returns over the next few weeks further impacting their margins after a torrid year for the industry. A record $115 billion…

Asda has been crowned the UK’s cheapest online supermarket for the ninth time in a row, while Waitrose and Ocado continued to be the most expensive.

Asda customers can now return fashion items when they get grocery deliveries

Delivery / Supply Chain

Asda George returns

August 6, 2020

Ben Stevens

No Comments

Asda customers can now return their unwanted fashion items when they receive a grocery delivery free of charge. Asda is trialling a new returns scheme for its George fashion line,…

Missguided shoppers can now collect and return items contact free from a range of retailers, petrol stations and train stations across the UK amid a new tie-up with InPost.

Missguided now offers 24/7 contact-free delivery and returns amid InPost tie-up

Delivery / Supply Chain Ecommerce News

Delivery InPost Missguided returns

July 21, 2020

Ben Stevens

No Comments

Missguided shoppers can now collect and return items contact free from a range of retailers, petrol stations and train stations across the UK amid a new tie-up with InPost. InPost,…

Retail returns marketing tactic: a simple model but at what cost?

March 30, 2020

From apparel to home goods, fitness equipment to mattresses, companies across all retail sectors are offering customers the chance to try a product for a limited time and return it…

Very.co.uk launches new size diversity feature

Companies News Sustainable Tech Virtual Reality

fashion Fast Fashion Fit returns Sam Perkins Size? sustainable The Very Group tool Very

March 11, 2020

Ava Szajna-Hopgood

No Comments

Very.co.uk has unveiled a new sizing feature on its website to help customers choose the right size and fit. The tool underlines Very’s commitment to size diversity, allowing customers to…

Asos is due to save the equivalent of 320,000kg of paper by doing away with paper returns forms altogether.

Asos to digitize returns saving 320,000kg of paper per year

Apps / Mobile Delivery / Supply Chain Ecommerce News

Asos returns

March 6, 2020

Ben Stevens

No Comments

Asos is due to save the equivalent of 320,000kg of paper by doing away with paper returns forms altogether. The online fashion retailer is “officially switching over to online returns”,…

Is this the solution to the serial returns crisis?

Analysis Features News

Asos Carhartt Clarks Kate Spade Levi's Macy’s Ralph Lauren returns Rhonda Textor True Fit

January 16, 2020

Ben Stevens

No Comments

“Serial returners” have quickly become the scourge of the retail industry, set to cost brands £5.6 billion over the next five years. Online fashion retailers like Asos, Zalando, Boohoo and…

returns

Lockdown fuelling £2.4 billion returns crisis

170 online retailers in breach of consumer law over returns policies

“Takeback Monday” breaks records for returns rising 63%

Retailers face record $115 billion in holiday returns this year

Asda customers can now return fashion items when they get grocery deliveries

Missguided now offers 24/7 contact-free delivery and returns amid InPost tie-up

Retail returns marketing tactic: a simple model but at what cost?

Very.co.uk launches new size diversity feature

Asos to digitize returns saving 320,000kg of paper per year

Is this the solution to the serial returns crisis?

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