returns

Unreturned items with a total value exceeding £2 billion have built up across the UK as shoppers are “struggling to return goods during the current restrictions and lockdown”.

Is this the solution to the serial returns crisis?

January 16, 2020

“Serial returners” have quickly become the scourge of the retail industry, set to cost brands £5.6 billion over the next five years. Online fashion retailers like Asos, Zalando, Boohoo and…

‘Takeback Thursday’ to see 72% hike in returns

Delivery / Supply Chain News

returns Takeback Thursday

January 2, 2020

Ben Stevens

Online returns are expected to jump 72 per cent today on ‘Takeback Thursday’ amid the “busiest time of the year for returns”. Takeback Thursday will see the number of people…

$100bn in unwanted presents to be returns in the US this year

Delivery / Supply Chain Ecommerce News

Forrester Holiday Season Optoro returns US

December 30, 2019

Ben Stevens

US shoppers are expected to send back a whopping $100 billion in unwanted presents purchased over the holiday season as retailers begin to struggle with this year’s record-breaking epidemic. Retailers…

Consumer spending fell 16.3 per cent in January marking its sharpest decline since May 2020, with online shopping continuing to be the only respite for retail.

Over 9000 online retailers in financial “distress”

Ecommerce Industry News

Begbies Traynor Online retail returns

December 24, 2019

Ben Stevens

No Comments

More than 9000 online retailers are suffering from significant financial “distress” as the retail storm which has dogged the high street this year spreads to companies without physical stores. Online…

£2.6bn “returns explosion” to hit online retailers this holiday season

Delivery / Supply Chain Ecommerce News

Graham Best ReBOUND returns

November 25, 2019

Ben Stevens

Online retailers face £2.6 billion in returns over the vital holiday shopping season, as retailers are warned to prepare for “key spikes” in returns volumes. Returns are set to grow…

New 3D body scanning platform creates personal avatar for customers from two photos

Artificial Intelligence Augmented Reality Ecommerce

3D AI avatar customer avatar e-commerce ecommerce fashion Ferdinand Metzler fitting room meepl returns virtual reality changing room

November 22, 2019

Ava Szajna-Hopgood

No Comments

A new 3D body scanning solution can build a personal avatar for customers from just two smartphone photographs. Launched this week, meepl has been developed by engineering graduated at prestigious…

Zalando has announced ambitious plans to capture 10 per cent of all European fashion sales by 2025 as it reveals runaway sales figures over its first quarter.

Zalando trialling AI-powered 3D sizing tech to reduce returns

Artificial Intelligence Ecommerce

3D scanning AI returns sizing Stacy Carr Zalando

September 9, 2019

Ben Stevens

No Comments

Zalando is trialling AI-powered 3D scanning technology to accurately measure the size of its items and reduce return rates. Returns have become an increasingly costly problem for Zalando especially in…

Waitrose & Partners says that a quarter of the shoppers who purchased groceries online with it did so for the first time ever this year.

Waitrose delivery drivers will now accept John Lewis returns

Delivery / Supply Chain Ecommerce News

Delivery Drivers John Lewis returns Waitrose

June 18, 2019

Ben Stevens

No Comments

Waitrose delivery drivers will now accept customer returns to its stablemate John Lewis, as the department store seeks to increase efficiency. Yesterday the pair announced the new service, which will…

Retailers are using tech to fight serial returners

Industry News

Anita Liu Harvey Barclaycard returns

May 15, 2019

Ben Stevens

No Comments

Retailers are fighting back against serial returners as a growing number say they are set to introduce measures to penalise or even ban those suspected of flouting returns rules. According…

Boots owner offers delivery pickup and return service at 8000 locations

Delivery / Supply Chain News

Alex Gourlay Boots Levi's LVMH Narvar pickup returns Sephora Urban Outfitters Walgreens Walgreens Boots Alliance

April 18, 2019

Ben Stevens

No Comments

Boots owner Walgreens Boots Alliance has partnered with Narvar to offer pickup and returns services for any participating online retailer at over 8000 locations. Walgreens will now offer Narvar Concierge,…

returns

Is this the solution to the serial returns crisis?

‘Takeback Thursday’ to see 72% hike in returns

$100bn in unwanted presents to be returns in the US this year

Over 9000 online retailers in financial “distress”

£2.6bn “returns explosion” to hit online retailers this holiday season

New 3D body scanning platform creates personal avatar for customers from two photos

Zalando trialling AI-powered 3D sizing tech to reduce returns

Waitrose delivery drivers will now accept John Lewis returns

Retailers are using tech to fight serial returners

Boots owner offers delivery pickup and return service at 8000 locations

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