Which?

Online shopping fraud has skyrocketed by 65 per cent over the past year seeing online fraud victims lose a whopping £2.3 billion.

Online shopping scams skyrocketed 65% during pandemic costing shoppers £69m

July 15, 2021

Online shopping fraud has skyrocketed by 65 per cent over the past year seeing online fraud victims lose a whopping £2.3 billion. Fraud rates are continuing to skyrocket across the…

Amazon blames social media for fake reviews crisis as more evidence of review manipulation revealed

Ecommerce Social Media

Amazon Facebook Fake Reviews social media Which?

June 18, 2021

Ben Stevens

No Comments

Amazon has blamed social media platforms for the growing fake reviews crisis on its marketplace, as more damning evidence of review manipulation is uncovered by consumer groups. Amazon, which now…

Asda and Sainsbury’s online grocery customers are routinely receiving food that is already out of date or must be eaten on the day of delivery.

Asda and Sainsbury’s online customers receiving gone off food in deliveries

Delivery Ecommerce

Asda Delivery grocery online Sainsbury's Which?

May 19, 2021

Ben Stevens

Asda and Sainsbury’s online grocery customers are routinely receiving food that is already out of date or must be eaten on the day of delivery. According to a new study…

John Lewis, Aldi, Asda, Co-op, Lloyds Pharmacy and Waitrose have all signed up to a new cash acceptance pledge committing to continued accepting cash payments.

John Lewis, Asda, Aldi and Lloyds Pharmacy sign up to “cash-friendly pledge”

Payment

Aldi Asda Cash John Lewis payment Waitrose Which?

May 13, 2021

Ben Stevens

No Comments

John Lewis, Aldi, Asda, Co-op, Lloyds Pharmacy and Waitrose have all signed up to a new cash acceptance pledge committing to continued acceptance of cash payments. The campaign is being…

An organised Amazon fake review scam potentially implicating 200,000 people has been uncovered by a cybersecurity group.

75,000 Amazon vendors implicated in organised fake review ring

Ecommerce Marketplaces

Amazon Facebook Fake Reviews Which?

May 7, 2021

Ben Stevens

An organised Amazon fake review scam potentially implicating 200,000 people has been uncovered by a cybersecurity group. The SafetyDetectives cybersecurity team exposed a database featuring over 13 million direct messages…

Which? magazine has warned that governments, banks and tech groups must do more to prevent people being defrauded online.

Which?: ‘Whack a mole’ approach to internet fraudsters isn’t working

Ecommerce News Security

Fraud Google Scams Search Engines Which?

March 26, 2021

George Iddenden

No Comments

Which? magazine has warned that governments, banks and tech groups must do more to prevent people being defrauded online. The consumer group has said that the current ‘whack a mole’…

Facebook has removed 16,000 groups selling fake reviews more than a year after telling the Competition and Markets Authority (CMA) it would do so.

Nearly 50 businesses caught buying fake Google reviews as Which? calls for “clamp down”

Industry Marketing

Google Reviewr Reviews Which?

March 10, 2021

Ben Stevens

Google “must clamp down” on businesses buying fake reviews to manipulate their online reputations after dozens were found to be paying for star ratings. According to a new report from…

Ocado Retail saw revenues jump nearly 40 per cent during its latest quarter as its focus on expanding capacity and rapid grocery delivery services continued to bear fruit.

Ocado’s share price drops 3.5% as it plummets down supermarket rankings

Ecommerce

Aldi Ocado Sainsury's Share price Which?

February 22, 2021

Ben Stevens

No Comments

Ocado’s share price has dropped more than 3.5 per cent in morning trading after it plummeted down the rankings for consumer satisfaction. This morning consumer watchdog Which? published the results…

Unreturned items with a total value exceeding £2 billion have built up across the UK as shoppers are “struggling to return goods during the current restrictions and lockdown”.

170 online retailers in breach of consumer law over returns policies

Ecommerce Industry

BNPL Buy no pay later Clearpay consumer law Klarna Laybuy returns Which?

February 1, 2021

Ben Stevens

No Comments

Nearly 200 online retailers offering payment via “buy now, pay later” (BNPL) schemes have been found to be in breach of UK consumer law. Which? has found 170 retailers, promoted…

Tesco and Deliveroo customers’ stolen details have been found for sale on the dark web for less than 50p an account.

Tesco and Deliveroo customers’ data found for sale on dark web

Security

Clubcard Deliveroo Red Maple Technologies Tesco Which?

January 28, 2021

Ben Stevens

No Comments

Tesco and Deliveroo customers’ stolen details have been found for sale on the dark web for less than 50p an account. According to a new study conducted by consumer watchdog…

Which?

Online shopping scams skyrocketed 65% during pandemic costing shoppers £69m

Asda and Sainsbury’s online customers receiving gone off food in deliveries

John Lewis, Asda, Aldi and Lloyds Pharmacy sign up to “cash-friendly pledge”

75,000 Amazon vendors implicated in organised fake review ring

Which?: ‘Whack a mole’ approach to internet fraudsters isn’t working

Nearly 50 businesses caught buying fake Google reviews as Which? calls for “clamp down”

170 online retailers in breach of consumer law over returns policies

Tesco and Deliveroo customers’ data found for sale on dark web

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Subscriptions, cash and voice transactions: 5 retail stats you need to know today

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