Which?

Small businesses in the UK are facing “huge difficulties” when trading through online marketplaces thanks to the prominence of fake reviews.

Fake reviews 136% more likely to make online shoppers buy poor quality products

May 29, 2020

Fake reviews make online shoppers more than twice as likely to purchase low quality goods, according to Which? The consumer watchdog asked nearly 10,000 participants to complete a simulated shopping…

CeX staff have slammed the retailer’s “crazy” safety measures which will not require any of its second-hand stock to be quarantined.

CeX accused of leaving “scores” of customers without deliveries or refunds

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CEX Key workers refunds Which?

April 30, 2020

Ben Stevens

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CeX has been accused of leaving hundreds of customers, including key workers, out of pocket by failing to deliver their online orders. Which? is calling on the second hand electronics…

New “wartime” measures could be brought in by the government to prevent sellers profiteering from essential items in high demand during the UK’s lockdown.

Government exploring “wartime” measures to prevent profiteering on online platforms

Industry News

Amazon Boris Johnson Ebay government Price Gouging Prime Minister profiteering Which?

March 26, 2020

Ben Stevens

No Comments

New “wartime” measures could be brought in by the government to prevent sellers profiteering from essential items in high demand during the UK’s lockdown. Prime Minister Boris Johnson spoke out…

Ebay has appointed Walmart executive Jamie Iannone as its new chief executive as it continues to undergo significant changes.

Ebay imposes “Emergency Listing Restrictions” to tackle price gougers

Ecommerce marketplace News

Ebay Emergency Listing Restrictions Price Gouging Which?

March 25, 2020

Ben Stevens

Ebay is imposing “Emergency Listing Restrictions” to help tackle price gouging on its platform amid calls for online sellers to do more. The online marketplace informed its sellers this week…

Online marketplaces in the UK will soon be forced to collect Value Added Tax (VAT) on all sales made in the country by overseas sellers in a major crackdown on tax fraud.

66% of products bought on Amazon, Ebay, Wish and AliExpress fail safety tests

Ecommerce marketplace

AliExpress Amazon Ebay Which? Wish

February 25, 2020

Ben Stevens

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Two out of every three products bought on Amazon, Ebay, AliExpress and Wish failed to to pass relevant safety tests, according to Which? Of the 250 products the consumer watchdog…

Ocado has seen its market share of the UK grocery sector hit an all time high amid a dramatic increase in online grocery sales.

Ocado voted Which? best online supermarket for second year running

Ecommerce Industry News

Ocado Online Grocer Waitrose Which?

February 24, 2020

Ben Stevens

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Ocado has been voted the top supermarket for online grocery shopping by consumer watchdog Which? for the second year running. According to a survey of over 14,000 people Ocado rated…

The UK’s shift towards a cashless economy is threatening to “leave millions behind or put our economy at risk” as our cash system nears collapse.

Digital retail payments backlash reaches UK as chancellor warned cashless society will “put our economy at risk”

Industry News Payment

Access to Cash cashless Rishi Sunak Sainsbury's Tesco Which?

February 19, 2020

Ben Stevens

No Comments

The UK’s shift towards a cashless economy is threatening to “leave millions behind or put our economy at risk” as our cash system nears collapse. A new report from a…

Amazon’s ‘Choice’ rating label is being manipulated by traders to boost sales of mediocre or even dangerous items according to consumer watchdog Which?

Amazon “betraying the trust millions” by allowing its ‘Amazon Choice’ badge to be gamed

Companies Ecommerce marketplace

Amazon Choice Badge Which?

February 6, 2020

Ben Stevens

No Comments

Amazon’s ‘Choice’ rating label is being manipulated by traders to boost sales of mediocre or even dangerous items according to consumer watchdog Which? According to the online retail giant its…

Which? has called on retailers including Amazon, Argos, John Lewis and Smyths to withdraw a number of smart toys from sale after finding many had a troubling lack of inbuild security leaving them open to hackers.

Smart toys at top of Christmas lists vulnerable to being hacked says Which?

Industry Security

Amazon Argos John Lewis Smart Toys Smyths Which?

December 10, 2019

Ben Stevens

No Comments

Which? has called on retailers including Amazon, Argos, John Lewis and Smyths to withdraw a number of smart toys from sale after finding many had a troubling lack of inbuild…

Ebay, Amazon and Wish have been found to be selling “potentially deadly” electrical items putting customers at risk of severe electric shock and fire.

Wish, Ebay and Amazon selling “potentially deadly” electrical goods in second damning report this month

Ecommerce Industry marketplace News

Amazon Ebay Electrical Safety First ESF Which? Wish

November 27, 2019

Ben Stevens

Ebay, Amazon and Wish have been found to be selling “potentially deadly” electrical items putting customers at risk of severe electric shock and fire. Electrical Safety First (ESF), a charity…

Contactless, Cash and Coronavirus: Will COVID-19 wipe out cash in the UK?

02/07/2020 11:16 AM

When was the last time you used cash? The most likely answer, according to numerous studies, is not since before the start of the pandemic. In October, months before COVID-19…

Which?

Fake reviews 136% more likely to make online shoppers buy poor quality products

CeX accused of leaving “scores” of customers without deliveries or refunds

Government exploring “wartime” measures to prevent profiteering on online platforms

Ebay imposes “Emergency Listing Restrictions” to tackle price gougers

66% of products bought on Amazon, Ebay, Wish and AliExpress fail safety tests

Ocado voted Which? best online supermarket for second year running

Digital retail payments backlash reaches UK as chancellor warned cashless society will “put our economy at risk”

Amazon “betraying the trust millions” by allowing its ‘Amazon Choice’ badge to be gamed

Smart toys at top of Christmas lists vulnerable to being hacked says Which?

Wish, Ebay and Amazon selling “potentially deadly” electrical goods in second damning report this month

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Contactless, Cash and Coronavirus: Will COVID-19 wipe out cash in the UK?

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