Which?

Face-to-face banking and cash users are at risk of “being cut adrift”

May 3, 2022

A new report from Which? has indicated that consumers who still rely on face-to-face banking and cash are at risk of “being cut adrift” as branches and ATMs close. The…

JD Sports retailers have been incentivising customers to checkout with BNPL schemes

Ecommerce News Payment

BNPL Clearpay JD Sports Klarna Laybuy Size? Tessuti Which?

March 21, 2022

George Iddenden

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JD Sports-owned retailers have been incentivising customers to checkout with buy now, pay later (BNPL) schemes at checkout, according to consumer group Which?. Size?, JD Sports and Tessuti have all…

Aldi ranked worst supermarket for online order substitutions

Companies Delivery News

Aldi UK Amazon Fresh Asda Morrisons Sainsbury's Tesco Which?

February 21, 2022

George Iddenden

No Comments

Aldi has claimed the top spot for being the worst UK supermarket for online order substitutions by consumer group Which?. Which? found that two in five shoppers had received a…

Ofcom considers regulating delivery market after 70% of people with disabilities report ‘problems’

Delivery News

Delivery disabilities Logistics Ofcom Which?

February 17, 2022

Jacqui Parr

No Comments

Ofcom is considering regulating the delivery market following the news that 70% of people with disabilities have experienced ‘delivery problems’ in past year, according to the latest research from Which?.…

Santander to venture into the BNPL market

News Payment

Afterpay BNPL buy now pay later Klarna SAntander Which? Zinia

January 27, 2022

George Iddenden

No Comments

Santander is going to launch its own buy now, pay later (BNPL) service in Europe to fend off competition from its fintech rivals. The Spanish lender announced its BNPL product,…

Which? calls for stronger BNPL safeguards

News Payment

BNPL buy now pay later Klarna Which?

January 6, 2022

George Iddenden

No Comments

Which? has called for stricter safeguards surrounding buy now, pay later (BNPL) and the potential risks. The consumer group wants to stop shoppers from choosing BNPL payment solutions without knowing…

Which? advises people to think twice before buying gift cards

News Payment Point of Sale

Arcadia Group Gift Cards Which?

November 12, 2021

George Iddenden

No Comments

Which? has warned customers to think twice about purchasing gift cards this Christmas after new research found that nearly one in 10 received a gift card for a retailer which…

Over a million UK households have fallen victim to a scam known as "brushing" whereby they have received Amazon parcels they never ordered to boost the rankings of third-party sellers.

Over a million UK households received Amazon parcels they never ordered

Companies Delivery News

Amazon Which?

October 27, 2021

George Iddenden

Over a million UK households have fallen victim to a scam known as “brushing” whereby they have received Amazon parcels they never ordered to boost the rankings of third-party sellers.…

Which? has demanded urgent government action to make online platforms accountable for scams, dangerous products and fake reviews on their sites.

Which? demands urgent government action to stop Amazon, Ebay from selling harmful goods

Marketplaces

AliExpress Amazon Ebay Which? Wish.com

September 27, 2021

Ben Stevens

No Comments

Which? has demanded urgent government action to make online platforms accountable for scams, dangerous products and fake reviews on their sites. The consumer watchdog has called for government intervention after…

Sports Direct, JD Sports and Carphone Warehouse named and shamed for worst online customer service

Ecommerce Industry

customer service online Which?

August 20, 2021

Ben Stevens

No Comments

JD Sports, Sports Direct, Carphone Warehouse and Homebase have all been named and shamed for having the worst online customer service in the UK. According to a new survey of…

Which?

Face-to-face banking and cash users are at risk of “being cut adrift”

JD Sports retailers have been incentivising customers to checkout with BNPL schemes

Aldi ranked worst supermarket for online order substitutions

Ofcom considers regulating delivery market after 70% of people with disabilities report ‘problems’

Santander to venture into the BNPL market

Which? calls for stronger BNPL safeguards

Which? advises people to think twice before buying gift cards

Over a million UK households received Amazon parcels they never ordered

Which? demands urgent government action to stop Amazon, Ebay from selling harmful goods

Sports Direct, JD Sports and Carphone Warehouse named and shamed for worst online customer service

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