Which?

Ocado’s share price has dropped more than 3.5 per cent in morning trading after it plummeted down the rankings for consumer satisfaction.

Ocado’s share price drops 3.5% as it plummets down supermarket rankings

February 22, 2021

Ocado’s share price has dropped more than 3.5 per cent in morning trading after it plummeted down the rankings for consumer satisfaction. This morning consumer watchdog Which? published the results…

Unreturned items with a total value exceeding £2 billion have built up across the UK as shoppers are “struggling to return goods during the current restrictions and lockdown”.

170 online retailers in breach of consumer law over returns policies

Ecommerce Industry

BNPL Buy no pay later Clearpay consumer law Klarna Laybuy returns Which?

February 1, 2021

Ben Stevens

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Nearly 200 online retailers offering payment via “buy now, pay later” (BNPL) schemes have been found to be in breach of UK consumer law. Which? has found 170 retailers, promoted…

Tesco and Deliveroo customers’ stolen details have been found for sale on the dark web for less than 50p an account.

Tesco and Deliveroo customers’ data found for sale on dark web

Security

Clubcard Deliveroo Red Maple Technologies Tesco Which?

January 28, 2021

Ben Stevens

No Comments

Tesco and Deliveroo customers’ stolen details have been found for sale on the dark web for less than 50p an account. According to a new study conducted by consumer watchdog…

Online retailers’ algorithms could are being investigated by the UK competition watchdog over fears customers are being “manipulated or misled” into buying goods.

Customers may be being “manipulated or misled” by retailers’ algorithms

Ecommerce

Algorithms CMA Competition and Markets Authority Which?

January 20, 2021

Ben Stevens

No Comments

Online retailers’ algorithms are being investigated by the UK competition watchdog over fears customers are being “manipulated or misled” into buying goods. The Competition and Markets Authority (CMA) has launched…

Midweek Catchup: Holiday shopping records broken as delivery networks struggle

Video

Amazon buy now pay later Paypal Royal Mail Which?

December 9, 2020

Ben Stevens

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You can read all these stories below: Which? calls for better protection for PayPal customers from scammers Royal Mail warns customers to post “sooner rather than later” as surge in…

Which? calls for better protection for PayPal customers from scammers

Ecommerce Payment Security

APP scam automated push payment Banking ecommerce online payment Paypal Scam Which?

December 7, 2020

Ava Szajna-Hopgood

PayPal customers should be covered by the same consumer protections they receive when using other forms of payment, according to Which? Although PayPal offers its own user protection for customers…

Over two thirds of shoppers experienced at least one problem with their Christmas deliveries last year as shoppers fear even more disruption this year.

69% of shoppers had issues with Christmas deliveries last year as fears grow of more chaos this year

Delivery / Supply Chain

Christmas Deliveries ParcelHero Which?

December 3, 2020

Ben Stevens

No Comments

Over two thirds of shoppers experienced at least one problem with their Christmas deliveries last year as shoppers fear even more disruption this year. According to a new survey from…

Experts predict “permanent shift” to online shopping as Black Friday approaches

85% of Black Friday “deals” found cheaper or the same price on other dates says Which?

Industry Marketing

Amazon AO.com Black Friday Currys PC World John Lewis Which?

November 24, 2020

Ben Stevens

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Black Friday deals can be found cheaper or at the same price nearly 90 per cent of the time across the UK’s most popular retailers. According to a new study…

Wish.com saw its stocks divebomb as much as 16 per cent after launching its initial public offering (IPO) on the NASDAQ yesterday.

Wish.com has advert banned featuring “model who was clearly under 18” in sexual way

Advertising Marketing

Advertising Standards Authority ASA Which? Wish.com

November 18, 2020

Ben Stevens

No Comments

Wish.com has had another advert banned by the Advertising Standards Authority (ASA) for depicting a “person who appeared to be under the age of 18 in a sexual way”. The…

Charged’s Top 5 Stories of the Week – Amazon’s shares drop, Sainsbury’s launches on-demand delivery and Which? warns over face masks

Video

Amazon Co-op Deliveroo Face masks Holland & Barrett Sainsbury's Uber Eats Which?

October 30, 2020

Ben Stevens

No Comments

You can read all these stories below: Co-op is rolling out a “transformational” IT programme across all stores Holland & Barrett staff can now access wages anytime without waiting for…

Which?

170 online retailers in breach of consumer law over returns policies

Tesco and Deliveroo customers’ data found for sale on dark web

Customers may be being “manipulated or misled” by retailers’ algorithms

Midweek Catchup: Holiday shopping records broken as delivery networks struggle

Which? calls for better protection for PayPal customers from scammers

69% of shoppers had issues with Christmas deliveries last year as fears grow of more chaos this year

85% of Black Friday “deals” found cheaper or the same price on other dates says Which?

Wish.com has advert banned featuring “model who was clearly under 18” in sexual way

Charged’s Top 5 Stories of the Week – Amazon’s shares drop, Sainsbury’s launches on-demand delivery and Which? warns over face masks

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